Your MHN Behavioral Health Plan

 

Welcome!

This section of mhn.com is for MHN behavioral health members. Please review the information below for a better understanding of your plan. For authorizations, referrals or customer service, call the number on your ID card or call (888) 327-0010. For claims issues, call (800) 444-4281.

Finding a Provider

MHN's nationwide provider network includes over 51,000 contracted, licensed mental health professionals and 1,400 hospitals and care facilities. (Find out how using an MHN network provider benefits you!) You can find a network provider by calling MHN (see below) or by using our fast and convenient online provider search. Find a Provider

"If you are considering using an out-of-network provider, make sure you understand how much higher your out-of-pocket costs can be."

Filing a Claim

You are not required to file any claims when you use an MHN network provider! (Click here for additional reasons to use a network provider.) To file an out-of-network claim or to make an inquiry about an existing claim, click here.

Your Benefits

Your managed behavioral health benefits include:

• Sessions with counselors, psychiatrists or psychologists
• Acute care
• Partial hospitalization
• Intensive outpatient programs
• Day treatment programs
• Treatment follow-up and aftercare

For details about copayments, deduct­ibles and exclusions please refer to your summary plan description or contact MHN or your benefits manager.

Getting Help

If you think you need help with a mental health or substance abuse issue, just give us a call - 24 hours a day, 7 days a week - at the toll-free number on your ID card or at (888) 327-0010. When you call, we will:

• Answer any questions you have about your behavioral health/substance abuse benefits
• Assess your referral needs over the telephone
• Provide crisis intervention if needed
• Help you secure an appointment (within 48 hours if urgent or, if not urgent, within 10 business days)

If you choose a practitioner while on the call, the intake specialist can authorize the initial sessions on the phone. If you need time to choose the right coun­selor, you can call us back for authorization when you decide who you want to see.

Appeals & Grievances

If you are dissatisfied with the services, system, or clinical care provided by MHN or its network providers, please contact MHN at the number listed on your ID card or call (888) 327-0010. You may also file a complaint by mail or online. (See the Learn more link below.)

If you wish to appeal a decision MHN made to deny authorization or payment for treatment of services, please click the following link, where you will find the details and forms you need to file a complaint or appeal:

Learn more 

If you are a California resident, the process is governed by law, and you have the option of filing an appeal or making a complaint online in Spanish or Chinese:

Quejas y Apelaciones en California | 加利福尼亞州冤情申訴與上訴

Rights & Responsibilities

As a health plan member, you have certain rights and responsibilities. Do you know what they are? Find out

Continuation Coverage

Understand your options for continued coverage when you lose your insurance due to job loss or reduced hours. Learn more

Quality Improvement Initiatives

Quality is our top priority, and we strive to get better and better all the time. Learn more

Privacy & Disclaimers

Privacy and fairness are critical elements of your plan. Click here to read our privacy notices and disclaimers.

We Speak Your Language

For assistance in another language, please call the number on your ID card or (888) 327-0010. Through Language Line, we can communicate with you in over 170 languages.

Llame al número que aparece en su tarjeta de identificación para obtener asistencia. Afiliados de California: Para obtener información sobre quejas y apelaciones haga clic aquí.

如需幫助，請按照計畫成員證上的電話號碼打電話聯絡。加州計畫成員請注意：如需上訴與冤情申訴的相關資訊，請點按此處。.