Appeals & Grievances

At MHN, we're committed to quality care and responsive service. If you have a complaint or wish to appeal a decision, please read the following information to ensure that your issue is handled expediently.

To File Your Appeal or Complaint

The easiest way to file a complaint about services, systems or clinical care provided by MHN or its network providers is to use this online form. Alternatively, you can complete this printable version of the form and mail it to: MHN Appeals and Grievances, P.O. Box 10697, San Rafael, CA 94912. You may also contact MHN at the number listed on your ID card or at (800) 888-4024.

If you wish to appeal a decision MHN made to deny authorization or payment for treatment or services, you may request an appeal using the online form, by calling the MHN Member Appeals information line at (888) 426-0028 or by sending your request and all pertinent supporting information to: MHN Appeals and Grievances, P.O. Box 10697, San Rafael, CA 94912.

Click here for details on these and other processes designed to protect your right to medically necessary treatment.

Language Assistance

Appeals & Grievances

﻿ At MHN, we're committed to quality care and responsive service. If you have a complaint or wish to appeal a decision, please read the following information to ensure that your issue is handled expediently.

To File Your Appeal or Complaint

At MHN, we're committed to quality care and responsive service. If you have a complaint or wish to appeal a decision, please read the following information to ensure that your issue is handled expediently.