Contact Us

Need to reach us? See below for contact information.

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Obtain Benefits information, Claims Inquiries, Provider Referrals, Forms or request an Authorization/Registration. All e-mails are submitted to our secure group mailbox for your protection. We will respond to your request within 24 hours.

EAP Member Support & Customer Service Inquiries

Call the number on the EAP member website or your EAP wallet card, or call 1-800-646-9923.

Hearing impaired members, please call 1-866-726-1785.

Managed Behavioral Health (MBH) Member Support & Customer Service Inquiries

Claims issues: 1-800-444-4281
Appeals of denied authorizations or claims: 1-888-426-0028
Authorizations, referrals, customer service:
  Covered California members: 1-800-977-7534
  Cover Oregon members: 1-800-977-7592
  Members enrolled through the Health Insurance Marketplace in Arizona: 1-800-977-7536

For all other issues, call the number on your ID card or call 1-888-327-0010.

Go to the MBH member section of this website for details.

Provider Inquiries

Please visit the Provider Portal for provider contact information.

Website Feedback or Marketing Inquiries

Email us at marketing@mhn.com.

MHN's Corporate Headquarters

2370 Kerner Blvd.
San Rafael, CA 94901
1-800-327-2133

Media Inquiries

Please visit Health Net's Newsroom: http://newsroom.healthnet.com/

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